Overview
Welcome to Hoang's Jewelry Design. The terms “we,” “us,” and “our” refer to Hoang's Jewelry Design. We operate this jewelry store and website, including its content, features, products, and related services (the “Services”). Our store is powered by Shopify, which provides the platform for our Services. These Terms and Conditions (“Terms”), together with the policies referenced here, explain the rules for using our Services and purchasing our products. Please read them carefully, including the sections on warranties and limitation of liability.
Acceptance of Terms
By visiting or using our Services, you agree to these Terms. Please also review our Privacy Policy to understand how personal information is handled. If you do not agree to these Terms, please do not use the Services. You must have the legal capacity to enter into an agreement under the laws that apply to you, or use the Services with the permission of a parent or legal guardian where required.
Our Products and Product Information
We offer jewelry, including necklaces and other pieces shown in our store. We work to describe products, materials, sizes, and availability accurately, but images and colors can appear different on different screens. Product descriptions and availability may change, and an item may be available in limited quantities. Please review the individual listing and contact us with questions before ordering. We reserve the right to correct errors or omissions, subject to applicable law.
Order Acceptance
Placing an order is an offer to purchase. An email acknowledging receipt does not necessarily mean that an order has been accepted. We may decline or cancel an order for reasons such as unavailable stock, an error in pricing or product information, payment verification issues, suspected fraud, or other lawful reasons. If we cancel an order after payment has been taken, we will refund the amount paid for the canceled items. Please provide accurate contact, billing, and delivery information so we can process your order.
Pricing and Payment
Prices and applicable charges are shown at checkout in the currency displayed there. Prices may change without notice, but changes do not affect an order already accepted unless required by law or agreed with you. Applicable taxes are calculated at checkout. You authorize the payment provider to charge the total shown when you submit your order. Payment methods and additional details are described in our Payment Policy. Your card issuer may require additional verification or decline a transaction.
Shipping
We ship within the United States and offer free standard shipping without a minimum order. Orders generally take 1–3 business days to process and 3–5 business days in transit. The order cutoff is 2:00 PM Pacific Time. UPS is our delivery partner. Delivery estimates are not guarantees; please see our Shipping Policy for details, tracking, and cancellation information.
Returns, Exchanges, and Refunds
Requests for eligible returns or exchanges must be made within 30 days after delivery. Conditions and shipping costs depend on the reason for the return. Please contact us before sending an item back and review our Refunds & Returns Policy for the complete process, eligibility, and refund timing. Before shipment, contact us immediately to cancel for a full refund without a handling fee; after shipment, the return process applies.
Acceptable Use
You may use the Services only for lawful purposes. You may not misuse the website, interfere with its operation or security, submit false information, infringe others' rights, or use the Services to engage in fraud. You are responsible for keeping any account credentials secure and for activity under your account, subject to applicable law.
Intellectual Property
The content of the Services, including text, photographs, graphics, logos, and website design, is owned by or licensed to us or the relevant rights holders and is protected by applicable intellectual property laws. You may use the Services for personal shopping, but may not copy, reproduce, distribute, or commercially use protected content without permission, except as permitted by law.
Disclaimer of Warranties
To the extent permitted by law, the Services and products are provided “as is” and “as available,” except as expressly stated in writing. We do not guarantee that the Services will always be uninterrupted or error-free. Nothing in these Terms excludes any warranty or consumer protection that cannot lawfully be excluded.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HOANG'S JEWELRY DESIGN, OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS AND LICENSORS, INCLUDING SHOPIFY AND ITS AFFILIATES, WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE OR DATA, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS, WHETHER BASED ON CONTRACT, TORT OR ANOTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING IN THESE TERMS LIMITS LIABILITY OR CONSUMER RIGHTS THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
Termination
We may suspend or terminate access to the Services for a violation of these Terms or other lawful reason. You remain responsible for amounts due for orders placed before termination, subject to applicable law. Provisions that by their nature should survive termination, including intellectual property, limitation of liability, indemnification, and governing law, will continue to apply.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Hoang's Jewelry Design, Shopify, and their respective affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims, losses, and reasonable legal fees arising from your breach of these Terms or violation of law or another person's rights. We will notify you of a covered claim as reasonably practicable. We may control its defense and settlement at your expense, but will not agree to a settlement imposing non-monetary obligations on you without your consent, which will not be unreasonably withheld. You agree to cooperate reasonably in the defense. This provision does not require you to indemnify a party for its own conduct where prohibited by law.
Governing Law
These Terms are governed by the laws of the State of California and applicable United States law, without affecting any mandatory consumer protections that apply to you.
Changes to These Terms
We may update these Terms from time to time by posting a revised version on this page. Changes apply from the time they are posted unless otherwise stated or required by law. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms to the extent permitted by law. Changes do not affect rights or obligations already accrued.
Contact Us
Store Name: Hoang's Jewelry Design
Address: 9200 Bolsa Ave, Westminster, CA 92683
Phone: +17145048886
Email: info@hoangsjewelrydesign.com
Opening Hours:
Monday: Closed
Tuesday: 12–5 PM
Wednesday (Veterans Day): 12–5 PM; hours might differ
Thursday to Sunday: 12–5 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.