Our 30 Day Return and Exchange Policy
At Hoang's Jewelry Design, we want you to feel comfortable with your purchase. You may request a return or exchange within 30 days after delivery, whether the item arrived damaged or defective, we sent the wrong item, or you changed your mind. Please contact us within that period before sending anything back.
Eligibility and Conditions
For a change-of-mind return or exchange, jewelry must be unused and in the condition received, with any tags, accessories, and packaging included where available. You may carefully try on a necklace, but items that have been worn beyond trying on, altered, or damaged after delivery are not eligible for a change-of-mind return. Please provide an order number or other proof of purchase. Contact us promptly about an item that arrived damaged, defective, or incorrect, even if its packaging was damaged or missing.
Personalized or custom-made items identified as final sale before purchase cannot be returned for a change of mind. This does not limit your rights regarding items that arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. For example, contact us if a necklace arrives with a broken clasp, a missing stone, or the wrong pendant. Include your order number, a description, and clear photos of the item and packaging when available. We will review the issue and explain the return, replacement, or refund options.
How to Return an Item
- Within 30 days of delivery, email info@hoangsjewelrydesign.com or call +17145048886 with your order number, item, reason for return, and photos if the item is damaged, defective, or incorrect.
- We will review your request and send return instructions. Please do not send an item before contacting us.
- Pack the jewelry securely, including its accessories and packaging where available, and include your order information. Send it to:
Hoang's Jewelry Design
9200 Bolsa Ave
Westminster, CA 92683
United States - Keep the shipping receipt and tracking number until the return is completed. We will inspect the item after it arrives and notify you of the outcome.
How to Exchange an Item
- Contact us within 30 days of delivery with your order number, the reason for the exchange, and the replacement you would like.
- We will check availability and provide instructions for returning the original item to Hoang's Jewelry Design, 9200 Bolsa Ave, Westminster, CA 92683, United States.
- Once the return is received and inspected, we will arrange the replacement if available. If the replacement costs more, we will explain the difference before completing the exchange; if it costs less, we will refund the difference. If the requested item is unavailable, we will discuss an alternative or an eligible refund.
Return and Exchange Shipping Costs
If your item arrived damaged, defective, or incorrect, we cover the reasonable return shipping cost and the cost of sending an approved replacement. Contact us before purchasing a return label so we can provide the appropriate instructions and arrange a prepaid label or reimbursement.
For a change of mind, the customer is responsible for return shipping and may purchase a tracked label from a carrier of their choice. Standard shipping for an approved replacement within the United States is free. We do not charge a restocking or handling fee for eligible returns or exchanges.
Refunds
After we receive and inspect your return, we will notify you whether it is approved. Approved refunds are processed within 5 business days of inspection to the original payment method. Your bank or card issuer may take another 5–10 business days to post the refund; the exact timing depends on the institution. If the refund has not appeared after that period, please contact your bank or card issuer and then contact us for help.
Order Cancellation
If you wish to cancel before your order has shipped, contact us immediately. If the order has not shipped, we will cancel it and provide a full refund to your original payment method without an additional handling fee. Once an order has shipped, it cannot be canceled; please follow the return and refund process after delivery.
Contact Us
Store Name: Hoang's Jewelry Design
Address: 9200 Bolsa Ave, Westminster, CA 92683
Phone: +17145048886
Email: info@hoangsjewelrydesign.com
Opening Hours:
Monday: Closed
Tuesday: 12–5 PM
Wednesday (Veterans Day): 12–5 PM; hours might differ
Thursday to Sunday: 12–5 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.