Shipping Area and Cost
Hoang's Jewelry Design ships only within the United States. Standard shipping is free on all orders, with no minimum purchase required. We do not currently ship internationally.
Order Processing and Cutoff Time
Orders are processed within 1–3 business days. The daily order cutoff is 2:00 PM Pacific Time. Orders placed after the cutoff are considered received on the next business day. Processing time is separate from transit time.
Delivery Time and Partner
We ship orders with UPS. Once your order has shipped, estimated transit time is 3–5 business days. Allow approximately 4–8 business days in total for processing and transit. Delivery estimates are not guarantees and may be affected by holidays, weather, carrier delays, or an incomplete address.
Tracking Your Order
After your order ships, we will send a shipping confirmation email with a UPS tracking number. Use that number on the UPS website to check the latest shipment status. If you do not receive a tracking number within 3 business days after placing your order, please contact us with your order number and email address.
Order Cancellation
If you wish to cancel before your order has shipped, contact us immediately. If the order has not shipped, we will cancel it and provide a full refund to your original payment method without an additional handling fee. Once an order has shipped, it cannot be canceled; please follow our return and refund process after delivery.
Delivery Questions
Please check your shipping address before placing an order. If a package is delayed, marked delivered but not received, or arrives damaged, contact us with your order number so we can help you review the issue with the carrier.
Contact Us
Store Name: Hoang's Jewelry Design
Address: 9200 Bolsa Ave, Westminster, CA 92683
Phone: +17145048886
Email: info@hoangsjewelrydesign.com
Opening Hours:
Monday: Closed
Tuesday: 12–5 PM
Wednesday (Veterans Day): 12–5 PM; hours might differ
Thursday to Sunday: 12–5 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.